Privacy Policy

Blackmores Limited (ABN 35 009 713 437) is committed to the protection of your personal information, and hence abides to the National Privacy Principles that support the Australian Privacy Act 1988. We are a company that is ardent in ensuring that an individual's privacy is respected.

This privacy policy covers:

• Information collected through our online service (www.blackmoresmedical.com.au)

Blackmores is dedicated to safeguarding your personal privacy. We recognise that you have a right to know how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Blackmores will only collect and use your personal information as set out in this policy.

We encourage you to please read this policy carefully so that you understand Blackmores' information handling practices.

The more we know about you, the easier it is for us to deliver helpful, relevant information and services. We collect personal and non-personal information to tailor the content you see and to contact you. However, we will never collect or monitor any personal information about you without your consent.
The type of information that we collect and hold includes (but is not limited to) personal information about:

• Registration
  When you register on our site, we collect personal information such as your email address and password. Registering allows you to use our personalised features, health tools and content.
• User feedback
  From time to time we may ask you to for feedback about our site. This information allows us to better understand the needs of our users and to gather information about health issues and trends. We store answers but these are not linked to identifying information about you and they will not be shared with third parties.
• Competitions
  Some or all of the information collected during a competition may be disclosed publicly. It may also be shared with a co-sponsor(s) or a provider(s) of prizes in order to update you of your status, let you know that a competition has ended or for other competition-related indicated on the entry form. If data will be disclosed or shared, we will include a notice at the time of data collection.
• Search
  When you search on our site, we store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.
• Log information
  When you visit our site, our servers will collect log information. This information may include your page request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. Log information helps us to gather information about how our site is being used, such as the pages visitors are viewing.

You are given choices when we ask for personal information and, whenever possible, we try to explain why we ask for information. You can always refuse to provide personal information, but this may mean that some site features will not function properly as a result.

• Your profile
  You can change or update your profile information, including your contact details, profession and alerts, at any time. Your profile is public and it displays your first name. These details may be viewable by anyone on the Internet.
• Cancelling your membership
  You can cancel your membership at any time by visiting your profile. After you have cancelled your membership you will not be able to sign into the site to view or access any information you may have saved or created on the site.
• Email alerts
  As a Blackmores Medical member, you have the option to receive regular email newsletters and alerts from Blackmores. Blackmores may also contact you with information and offers about other entities within Blackmores Limited. You can unsubscribe from newsletters by clicking on the "unsubscribe" link at the bottom of any newsletter. You can manage your alerts in your profile.
• Competitions
  When you enter a competition on our site, we may ask you to provide additional information or answer certain questions. We may contact you in connection with a particular competition to update you regarding your status, let you know that a competition has ended, and for other competition-related messages.
• Invitations
  If you invite friends to join our site, or if you share any content via our Send to a Friend functions, we will send them an email on your behalf. We will not use your friends' email addresses for any other purposes.

We use cookies to make your use of our website and services as convenient as possible. Cookies do not personally identify you; they are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies help us to personalize your experience and generate tailored content. We can also use cookies to monitor the amount of people using our site and how they are using it. From time to time, we may use cookies to track online competition entrants. Importantly, we do not store any identifying information in any cookies on your computer.

You can set your browser to refuse cookies, but this may mean you can not log in or take full advantage of our website. You will find advice on how to reset your cookies in your browser's 'Help' section.

We are dedicated to protecting the security of your information. Your electronic information is stored on secure servers that are protected in controlled facilities. Our employees have limited access to your personal information and those who misuse your information will be disciplined and possibly terminated. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Blackmores Institute will not be held responsible for events arising from unauthorised access to your personal information.

We will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Blackmores Institute, or any member of the public, or to lessen a serious threat to a person's health or safety.

As we evolve and introduce new services and features on our site and in our business, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. If you don't agree with the new policy, you always have the option of closing your account.